This is an article for Seaside News
I recently met with Keep Me Posted campaign, a group dedicated to stamping out the prices people are paying to keep their paper bills, as more and more companies try to deal with their customers online.
The campaign is not anti-digital , they just want people to have the choice. Go online for your bills and statements if that suits you; if you prefer paper, you shouldn't be penalised for that choice.
I've jointly put forward a Statement of Opinion in the Assembly supporting Keep Me Posted's aims. But more than that, they told me that having paper bills can help people keep on top of their bills, and find errors more easily.
People who receive paper bills via the post are more likely to pick up mistakes, with 41% saying they have spotted something amiss on their energy bills compared to 29% of those who check online. Their survey also showed that 28% of UK adults have been overcharged by their energy provider, with the average mistake leaving them out of pocket by £121 - that's quite an overcharge, especially for those who are struggling to afford heating already. I know too that not everybody can get online.