This is an article for the South Wales Evening Post
One of the marks of a civilised society is how it treats the old, the vulnerable, the sick, and the frail. I was reminded of this a few weeks ago when I met with staff from Age Cymru Swansea Bay to hear more about their 'Make a Fuss' campaign which is aimed at helping those who get care at home, their families, and those who give care, to understand how to complain if needed. It's a campaign I'll be promoting.
Most people agree that it is far better for older people to be in their own homes, surrounded by friends and family, and their own precious things, for as long as possible. Most older people agree.. For many, however, that will only be possible if they are able to access proper support from home carers.
It is here that problems can arise. With falling budgets, and rising numbers of us living longer - a good thing - some people are finding that their care packages are being cut or don't suit their needs any more, and some carers are finding that they are unhappy with the reduced level of care that they are being asked to give.
That is why Age Cymru Swansea Bay, have launched the 'Make a Fuss' campaign, together with Swansea Council, so that if things do go wrong, older people or their families know they have a right to complain, and how to go about it. Importantly, carers who are worried about the quality of care they are asked to provide have a way to flag that up.
Age Cymru can be contacted on 01792 648866, and everything said is treated in confidence. I would urge anybody who is worried about the care they are getting, or giving, to get in touch.